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Why KPIs Should Be Obsolete

Managers Take Their Stress Out on Employees

A manager came to us struggling with a peculiar situation: he found out his employees were trashing him behind his back. It turned out that morale started getting very low and toxic after he had yelled at them for not achieving their deadlines on time. He had been under a lot of stress to meet KPIs -- so he would explode in rage to his employees.

This is not an uncommon scenario. People can be scarred by managers' anger, stress and rage taken out on them. Most of the time, the employee's intentions were very good, they gave it their all, yet they were punished. And work was never the same. That's when the environment started to get toxic, not just for the person who bore the brunt of managerial anger, but for everyone.

Maya Angelou said:

"I've learned that people will forget what you said, people will forget what you did, but people will never forget how...
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